Bring email, live chat, social DMs, and account notes into one calm workspace built for faster replies and better customer outcomes.
Send every request to the right teammate.
MIRA PATEL · now
Can someone help update our billing seat count before renewal?
NOAH REED · assigned
I’ll handle this and loop in finance if needed.
Track speed, quality, and team load.
resolved chats
this quarter
Know every preference and interaction.
Head of Ops at Northline Labs
Three-part support workflow
Sync shared email, chat widgets, and social channels in minutes.
Use rules, ownership, and urgency signals to keep queues clear.
Review satisfaction, handoffs, and response trends from one place.
Everything your support team needs to move with clarity.
Reduce repetitive work with suggested replies, macros, and routing.
Share context, notes, and ownership so every handoff feels seamless.
Keep conversations, tickets, and account history linked together.
Measure satisfaction, volume, and service quality as work happens.
Performance
Last 30 days
CSAT
96%
SLA met
91%
Replies
18K
View customer records, internal notes, active conversations, and team workload from a single flexible workspace.
Create reminders, trigger customer education, and schedule account check-ins after important support moments.
Shared inbox
4,820 conversations
Live chat
3,140 conversations
Social DMs
1,760 conversations
“OrbitDesk cut our handoff time in half and made every customer reply feel more personal.”
Avery Stone
CX Director, Brightly
“We finally understand volume, urgency, and ownership without switching dashboards.”
Malik Chen
Support Lead, Northstar
“Our agents answer faster because the full customer story is always right there.”
Sofia Reyes
Operations VP, Solace
“The calmer inbox changed our team culture almost immediately.”
Nora Patel
Founder, Aster Labs
Clara Bennett
VP of Customer Experience, Mavenly
“OrbitDesk gave our team one source of truth. We cut first-response time by 42% and finally have a clear view of what customers need before they churn.”
Jonas Meyer
Support Operations Lead
Move every customer message into one workspace and give your team the context to respond beautifully.
